# Privacy Policy
**Effective Date:** 01-01-2026
**Last Updated:** 07-30-2026
Visual Heights Internet Technologies ("Visual Heights," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us for website design, hosting, e-commerce, mobile app development, or related services (collectively, the "Services"). Please read this policy carefully. By using our website or Services, you agree to the practices described here.
## 1. Information We Collect
We may collect several types of information from and about users of our website and Services:
**Personal Information You Provide to Us**
This includes information you voluntarily submit when you fill out a contact form, request a quote, sign up for hosting or maintenance services, or communicate with us by email or phone. This may include your name, business name, email address, phone number, mailing address, and any project details you share with us.
**Payment Information**
If you purchase services from us or use our e-commerce or hosting solutions, we (or our third-party payment processors) may collect billing information such as credit card numbers, billing addresses, and related transaction details. Payment card information is processed through secure, PCI-compliant third-party payment processors, and we do not store full payment card numbers on our own servers.
**Information Collected Automatically**
When you visit our website, we may automatically collect certain information about your device and browsing behavior, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This is typically collected through cookies, log files, and similar tracking technologies.
**Client and Hosting Data**
For clients using our hosting or website development services, we may store and process data related to your website, application, or hosted content, including files, databases, and configuration information necessary to provide the Services.
## 2. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve user experience, analyze site traffic, and understand where our visitors come from. Cookies are small data files stored on your device. You can set your browser to refuse cookies or alert you when cookies are being sent; however, some parts of our website may not function properly if you disable cookies. We may also use analytics tools, such as Google Analytics, to help us understand how visitors use our website.
## 3. How We Use Your Information
We use the information we collect for purposes including:
* Providing, operating, and maintaining our website and Services
* Responding to inquiries, quote requests, and customer support needs
* Processing payments and managing billing for hosting, design, and development services
* Sending administrative information, such as updates, security alerts, and support messages
* Improving our website, services, and customer experience
* Sending marketing communications, where you have opted in, and which you may opt out of at any time
* Detecting, preventing, and addressing technical issues, fraud, or security concerns
* Complying with legal obligations
## 4. How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
**Service Providers**
We may share information with trusted third-party vendors who perform services on our behalf, such as payment processors, hosting infrastructure partners, and email delivery services. These providers are only given access to the information necessary to perform their functions and are contractually obligated to protect it.
**Business Transfers**
If Visual Heights is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.
**Legal Requirements**
We may disclose your information if required to do so by law, or in response to valid requests by public authorities, such as a court order or government request.
**With Your Consent**
We may share your information for other purposes with your explicit consent.
## 5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes secure server environments, restricted physical access to our data centers, and encrypted connections where applicable. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
## 6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Client hosting and project data is generally retained for the duration of the service agreement and for a reasonable period afterward, in accordance with our standard business practices.
## 7. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, which may include the right to:
* Access the personal information we hold about you
* Request correction of inaccurate or incomplete information
* Request deletion of your personal information
* Object to or restrict certain processing of your information
* Withdraw consent where processing is based on consent
* Opt out of marketing communications at any time
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
## 8. Children's Privacy
Our website and Services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it promptly.
## 9. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
## 10. International Users
If you are accessing our website or Services from outside the United States or Canada, please be aware that your information may be transferred to, stored, and processed in the United States or Canada, where our servers and business operations are located, including our data centers in Orlando, Florida and Ottawa, Ontario.
## 11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the revised policy on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
## 12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
**Visual Heights Internet Technologies**
(802) 782-2909
jim@visualheights.com